Using technology
to ensure the safe delivery of food to 4,000 schools

CLIENT
ACHIEVEMENTS
Ministry of Education & World Food Programme Tunisia
devery raw studio case study
EXPERTISE
Design
Interaction
Strategy
PLATFORMS
Progressive Web App
KEY DELIVERABLES
Product Strategy
Product (UI/UX) Design
Design Thinking Workshops
Design System
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The U.N World Food Programme had a project that would impact 4,000 Tunisian schools

devery raw studio case study

Introducing ‘Food Banks’ in Tunisia by the WFP

devery raw studio case study

Tunisia is a small nation located in the north of Africa. In 2018 the Ministry of Education & World Food Programme recognised nutrition plays a significant role in a healthy educational system.

Children, especially from more rural regions, may not be able to gain sufficient nourishment due to economical reasons. This does not only impact their ability to learn and participate in school but their general health and wellbeing.


In 2018 the Ministry of Education and the World Food Programme worked together on implementing a food bank system. This involved food storage warehouses used to distribute food in the event of emergencies or food shortages.

Initially the entire delivery and tracking process was done via paper, which very quickly led to more challenges across the board.

Drove our experience with a value-led approach

devery raw studio case study

The Devery project comprised of 3 human touchpoints. A supermarket, a food bank and a school. It was the supermarket’s responsibility to keep the foodbanks stocked up with resources each month. When there is a shortage or emergency, a school must make an order via the Devery platform. A courier will then pick up the package with a unique code.

Solving technological challenges in a third world country

devery raw studio case study

Tunisia is still classified as a third world country. The use of smart phones and high-speed internet is limited. It was vital we made technological decisions and considerations early on as a team.

Key takeaways included:

  • Any system too complex would deter interest.
  • Low-bandwidth connections demanded a more optimised design system.
  • Apps were not an optimial solution, even though ‘delivery drivers’ required quick accessibility to the platform.

Designing for low bandwidth areas in Tunisia

devery raw studio case study
devery raw studio case study
devery raw studio case study

The Devery project comprised of 3 human touchpoints. A supermarket, a food bank and a school. It was the supermarket’s responsibility to keep the foodbanks stocked up with resources each month. When there is a shortage or emergency, a school must make an order via the Devery platform. A courier will then pick up the package with a unique code.

Introducing a more secure way for tracking deliveries

devery raw studio case study
devery raw studio case study

One of the main drivers for the implementation of a new system was security. The World Food Programme wanted to ensure that drivers were accountable for the delivery of their package. A unique pin would be automatically generated for each delivery.

Simplifying stock management for supermarkets

devery raw studio case study

We wanted to ensure the content management system for supermarkets was not over engineered. Since they would only have limited types produce, we decided to build for the ‘current’ needs. Keeping the items as the primary categorisation.

A standardised experience for all use cases

devery raw studio case study
devery raw studio case study
devery raw studio case study

Since Foodbanks and schools both needed to make orders, we wanted to standardise the entire experience. This allowed us to create a similar experience for both use cases, which ultimately sped up the integration of the entire system in Tunisia.

OOESCO’s managerial view

devery raw studio case study

Devery also requested a top-level view for OOESCO. A view that allowed the team to moderate and view the status of what was happening at any given time.

Project summary

COMPLETED IN
6 weeks
OUTCOMES
Launched in Tunisia
Presented at the 20th Global Child Nutrition Forum
Officially handed over to The Ministry of Education & World Food Programme in Feb, 2019

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