Frequently Asked Questions

What are we experts at?

Our four main expertise are in Branding, UX/UI Design, Insights (whether research, CRO, growth, workshops) and website development.

Why Raw.Studio?

At Raw, we are process-driven and we design with a user-focused approach in mind. More than just the deliverables, we partner with you to define your business goals and work toward result-oriented outcomes.

Can I do my own updates after my website / app is live?

Yes — especially if we work on your website development through WordPress, Webflow or headless CMS. We also provide video tutorials for guidance, and feel free to come back to us for further technical updates and support.

Why do I need UX?

As companies become more and more customer-oriented, it is crucial that your customers are able to use your product with ease. A good UX improves their experience, resulting in an increase in acquisition, loyalty, and competitive advantage. It can help you be more aligned with your business goals and reach your targets faster. It also helps you reduce any troubleshooting costs your business may be facing.

How should I approach UX Design?

UX is not a quick fix, but an (almost) scientific process where we uncover a problem, deep-dive into research, and test hypothesis that lead to a solution. Our recommendation is for you to firstly do a research into the current state of your brand. You can complete our free UX Audit Survey to get started, or jump on a call with us for a free session.

Why do I need Branding?

A good brand tells a story, reflects your values, and creates a trajectory for the future. It’s a way to differentiate your brand, stand out from the competition, and ensure that you are speaking to the right audience. It’s important to get your brand right from the start to set a solid foundation for your business.

Does my website need a revamp?

The needs of your customers are constantly evolving — and it’s important to have regular pulse check to ensure that your website stays relevant and accurate in supporting their needs. An easy way to find out is to conduct a UX Audit. Complete our free UX Audit Survey to get started or jump on a call with us for a free session.

How do I get more conversion?

There are plenty of factors that can lead to an increase in conversion rate. At Raw. Studio, we can help you analyse and audit your existing site or product to identify specific areas of improvement. These areas could be overall usability, effectiveness of copy, content restructuring, or uncovering data-driven insights that could contribute to achieving your conversion goals.

How do I build loyalty?

Similarly, there are lots of ways to build loyalty–ultimately customers are drawn to brands and product that they resonate with. When designing a product, It is important to keep your target audience in mind and show up in a way that is relevant and relatable to their wants and needs. At Raw, we can help you uncover those goals and create a plan that gets you there.